Shipping
How long will my order take to ship?
Approximate Order Procedding Times - 1-3 business days for most orders.
Do you ship outside of the US?
Currently we only ship within the US, but we hope to start shipping to other countries soon!
Returns
Do you allow for returns?
Our mission is for you to be happy with every purchase. If you order a candle you don't absolutely love right out of the box, you can exchange an unburned candle within 14 days of delivery.
Room & Linen Sprays and Roll On Fragrances are exchange-only.
Please email us at care@hopeandhotcocoa.com with your order number, reason for the exchange, and desired candle scent and we would be happy to exchange an unburned candle for a different scent!
What if my order arrives damaged?
If your item(s) arrived damaged, we sincerely apologize and will take care of that for you. Please email care@hopeandhotcocoa.com with your order number and details of the damaged or defective candle and we will replace it for you.
General
Do I have to trim my candle wick?
You may have heard this before, but it's so important! Each time before lighting your candle, trim the wick to approximately 1/4 inch.
A shorter wick helps prevent excessive soot, a large flame, overheating the glass, and uneven burning. You can use a fancy wick trimmer or small scissors for precision.
What's the longest I should burn my candle for?
We recommend you burn candles no longer than 4 hours at a time. If you want to still have a candle burning after extinguishing the first one, we recommend lighting a second scent.
Do not burn your candle with less than 1/2" of wax remaining. Lighting a candle without enough wax can cause the jar to overheat.
What if there's wax on the sides when I extinguish my candle?
For the best burn, we recommend buring in four hour increments. If there's wax hang up on the jar it should melt as the candle continues to burn. :)